We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Requirements
To be eligible for a return, your item must meet the following criteria:
- In the exact same condition that you received it.
- Unused.
- Include tags (if applicable).
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
How to Start a Return
- Initiate the Request: Contact us at Annie@artwithanniecamp.org to start your return.
- Return Shipping: If your return is accepted, you will be responsible for shipping the item back to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a return. I am not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on the following:
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Questions?
If you have any questions regarding returns, damages, or issues, you can always contact us at annie@artwithanniecamp.org.